If you need to add, remove, or change the quantity of items on an existing order, please forward your order confirmation email to assetmanagement@pinnaclelive.com with details of the requested changes.

In some cases, your order may be assembled and require the warehouse team to dismantle and reassemble your shipment which can cause delays. If you request to cancel items that have already shipped, you will need to receive them as ordered and will not receive a credit to your Capex. It is easier to add items or place an additional Capex order than it is to remove items during the fulfillment process. To minimize any complications, please carefully consider your needs when placing an order.